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FAQs


How do you pronounce the name “Feve”?

It is pronounced “Fev”, as in the first syllable of the word beverage.  Fève is a French word that means ‘bean’, as in the cacao bean which is the primary ingredient for all our creations.  A feve also refers to the flat, wide disks of chocolate that we use to make our delicious confections.  In France, it is also a tradition for many to celebrate the Epiphany (January 6th) with a galette des rois, or king cake.  The person who receives the slice of galette which includes the fève or bean, is pronounced king or queen for the day.

Where is your factory located?  Is it open for tours?

Our factory is located in the Bayshore district of San Francisco at 2222 Palou Avenue. While we do not give tours per se, you are welcome to stop by during operating hours to see our production and purchase chocolate confections direct from the source.  

How long have you been making your confections?

Feve has been producing its unique chocolates and confections in San Francisco since 2007.  

Do you have a retail store?

We have a storefront at our artisan factory where you can purchase all of our products that you see online (at www.fevechocolates.com).  In addition, you can see some of our production real-time as it takes place, so coming to our factory storefront is an "experience" that many of our customers love.   

Where can I buy Feve products?  Is there a store near me?

Feve chocolates and confections are available in many specialty grocery stores, gift shops, airport locations, and fine restaurants and hotels across the U.S. Email us at sales@fevechocolates.com with your zip code, and we’ll be happy to tell you where they can be purchased. If you know of a store that you’d like to carry our products, let us know that too!

How do I track my online order?

We predominantly use FedEx to ship Feve products across the U.S., and occasionally use UPS.  When we ship your order, you will receive an email with your tracking number which can be used to monitor the progress of your shipment on the internet.  

Do you ship internationally?

Unfortunately, we are not able to ship internationally or to Post Office or APO Boxes at this time.  We also do not ship to Alaska and Hawaii.

I ordered late in the week but my order didn't ship until Monday. How come?

Due to the perishable nature of Feve products, we generally ship only on Mondays, Tuesdays, and Wednesdays to minimize weekend transit time.  That's because we want your Feve chocolates to arrive in as perfect a condition as possible.  If we ship mid-week or later, there's a chance that your order may sit in a hot delivery truck or warehouse over the weekend.  For more information about our shipping methods and policies, click here.  

I received an order of Feve Chocolates but don't know who it's from. Can you help?

Probably.  Maybe it was meant to be a surprise or an anonymous gift?  But if we haven’t received explicit instructions to maintain the sender’s privacy, contact us and we’ll be happy to let you know whose generosity was behind it.

What is your return policy?

We inspect our chocolates thoroughly to ensure that every confection leaving our factory is in perfect shape.  But because of the perishable nature of our product, we are unable to provide refunds or exchanges for product that is lost, damaged, or arrives melted due to weather or temperature extremes.  If you receive a Feve product that is defective or spoiled, we want to hear about it.  Please call us at 415-813-6000, or send an email to sales@fevechocolates.com, and provide your name, contact information, order number, and date and place where your Feve product was purchased so we can contact you and follow up.  

How should I store my Feve Products once I've received them? Should I refrigerate them?

Feve chocolates are best consumed within 1-2 weeks of leaving our factory for peak taste and freshness.  Ideally, they should be stored at a temperature of around 60-63 degrees Fahrenheit, but can be stored at room temperature so long as they are kept away from sunlight, moisture and cooking odors that might damage the product.  We do not recommend refrigerating our products as this can cause fat or sugar “bloom” to occur that creates a whitish coating on the chocolate surface, which is not harmful in any way but may detract from the appearance.  

What is the shelf life of your products?

Since we use natural ingredients and flavors without stabilizers, fillers or compounds, our chocolate collections, truffles, and praline bars have a six-week shelf life - except our sea salt caramels where the shelf life is up to six months (because of the caramelizing).  All of our nut products, orange peel, and Feve bars have a shelf life of six months.  

Do your products contain fillers or artificial ingredients?

Our chocolates do not contain fillers or artificial ingredients.  We use natural ingredients and try to source them locally and from organic sources in the San Francisco Bay Area whenever we can.  We tend to be somewhat purist about this, as we think it sets the tastes of our chocolates apart.  For example, the wildflower honey and lavender in our Honey Lavender truffles are harvested by us from our own beehives and lavender field on the extreme Sonoma Coast of California, less than 2 hours from our factory.  

Which of your products are Sugar-free?  Gluten-free? 

We do not currently produce sugar-free confections.  

The following Feve artisan confections are GLUTEN-FREE. However, we are not a certified gluten-free facility:

CHOCOLATE COLLECTIONS AND NUTS:

 

9 piece Plant-Based Collection

9 piece Feve Sea Salt Caramels

9 piece Feve Single Origin Dark Chocolate Truffles

9 piece Feve Valentine’s Day Collection

Feve Candied Orange Peel 1.75 oz

Feve Chocolate Almonds 3 oz

Feve Chocolate Almonds 6 oz

Feve Chocolate Hazelnuts 3 oz

Feve Chocolate Hazelnuts 6 oz

Feve Cinnamon Almonds 3 oz

Feve Cinnamon Almonds 6 oz

Feve Chai Spiced Almonds 3 oz

Feve Chai Spiced Almonds 6 oz

Feve Mango Lime Almonds 3 oz

Feve Mango Lime Almonds 6 oz

Feve Matcha Sesame Almonds 3 oz

Feve Matcha Sesame Almonds 6 oz

Feve Strawberry Yogurt Almonds 3 oz

Feve Strawberry Yogurt Almonds 6 oz

INDIVIDUAL TRUFFLES:

 

Banana Caramel Truffle

Banana Dulcey Rum Truffle

Caramelia Truffle

Cardamom Vanilla Truffle

Cherry Vanilla Truffle

Coconut Truffle

Coffee Truffle

Dark and Stormy Truffle

Earl Grey Truffle

Exotic Truffle

Ginger Truffle

Honey Lavender Truffle

Hot Toddy Truffle

Jamaican Rum Truffle

Limoncello Truffle

Mango Lime Truffle

Mexican Vanilla Truffle

Passion Fruit Truffle

Peppermint Truffle

Raspberry Lemon Coconut Truffle

Raspberry Lychee Truffle

Salted Caramel Truffle

Single-Origin Truffles (all)

Spiced Caramel Truffle

Strawberry Lemon Truffle

Yuzu Truffle

Does Feve make Vegan Chocolates?

While we are not a certified Vegan facility, Feve does produce a beautiful, amazing-tasting 9 piece Plant-Based Collection which does not incorporate dairy products in its ingredients.  You can read all about it by clicking here!

Do any of your chocolates contain alcohol?

A few of our flavors contain alcohol for flavor.  Typical percentages are 3-4% by weight.  For a 10 gram chocolate, the typical alcohol content is approximately 1/3 of a gram.  Below is a list of our boxed collections and standard individual truffle offerings that contain alcohol:  

CHOCOLATE COLLECTIONS:

 

9 piece Feve Cocktail Collection (9 pcs)

9 piece Feve Dome Collection (2 pcs)

9 piece Feve Plant-Based Collection (2 pcs)

21 piece Feve Assorted Chocolates (typically 2 to 4 pcs)

 

INDIVIDUAL TRUFFLES:

 

Banana Dulcey Rum Truffle

Blackberry Truffle

Blood Orange Anise

Cabernet Truffle

Dark and Stormy Truffle

Gin and Tonic Truffle

Irish Creme Truffle

Jamaican Rum Truffle

Raspberry Dark Truffle

Raspberry Lychee Truffle

 

Do you use peanuts or other types of nuts in your factory?

Yes.  Some of our chocolates contain nuts or nut butters, and these confections are made on the same equipment as our chocolates without nuts.  Therefore, even though we constantly clean our production facility, if you have a severe peanut or nut allergy, we recommend that you do not consume our products or visit our production facility.  

Where do you source your chocolate from? Is it fair-trade sourced?

We source our chocolate from a variety of sources including Valrhona Chocolate from France, Felchlin Chocolate from Switzerland, and our own proprietary blends.  You can view information about their fair trade and sustainability practices on their respective websites at https://inter.valrhona.com/en and https://www.felchlin.com/en.  

Can you customize your chocolates for my special event or client?

Yes!  Creating custom chocolates and confections is a specialty at Feve, and we have worked directly with some of the area’s largest and most discerning companies to create unique gifts and confections for their particular needs.  We can also create and work with custom moulds that create a special shape or “story” for presentations, clients, product launches and events, and other unique occasions.  Contact us and let us show you just how amazing we are to work with.  You’ll find more information about our corporate gifts and custom ordering at www.fevechocolates.com/pages/corporate-gifts.

Do you hold classes?

Yes!  We can arrange a unique class for groups of 8 or more, by special arrangement with a reservation made in advance.  For more information on arranging a special class for your group, contact us directly at 415-813-6000 or see www.fevechocolates.com/pages/classes.  

Do you have a chocolate club where I can receive Feve Chocolates automatically without having to order each time?

Yes.  Check out Club Feve, where you can join our most loyal fans who are sent exclusive Feve chocolates and confections not available anywhere else a couple times each year – conveniently around the Holidays and Valentines Day when they are most in need.   

Do you offer discounts or free product to charities?

We are proud to work with a variety of bonafide, non-profit charities through discounted product sales and annual donations.  Typically we consider such proposals at the end of the year, so we can make informed, thoughtful decisions about the year ahead.  If you represent a charitable organization and have an upcoming event that you would like to be considered for such a donation, please send us information about your organization and the event to sales@fevechocolates.com and we will gladly consider it.

Do you sell my email address or other personal information to third parties?

We will never sell your email address or personal information to third-parties.  Ever.

I am an aspiring chocolatier and would like to work for Feve. Can I apply?

Absolutely!  We like to hear from aspiring chocolatiers who have a passion for the artisan chocolate trade.  If you have some culinary experience, love working with chocolate and would enjoy a cheerful working environment alongside a bright, energetic team, send us your resume – we would love to hear from you!  You can send it to careers@fevechocolates.com, and we will get back to you.